Answer Centre

Why is the listed US to CAD price lower than what it is at checkout?

I purchased a buy now item with a listed US price with conversion to CAD yet when I got to checkout the conversion rate was $25 more. Why is that?

How do you generate a report in CSV format of active listings? Keep getting "missing condition" erro

Trying to create a report in CSV file format through Seller Hub of active listings. Tried using Grok but I still get hung up on "missing condition details required (0)" when I try and download report. Any assistance is appreciated - thanks

international invoices

I'm not abel to sent international invoices. Everything was O.K till last week. And now the buyers are telling me that they are not able to pay because I don't sent the items in their country. Can somebody tell me what's happening

Resolved! eBay fees adding up to 75% of gross profit

I sold an item with a gross profit of $20.40. eBay charged 20.8% for whats supposed to be an 11% ad fee and 28.7% final value fee which I've heard is only supposed to be 13.5%. After shipping label and regional taxes eBay has taken over 75% of my gro...

shipping discount

Would someone take a few minutes and inform me how I can offer free shipping when someone purchases $75.00 or more from my store. I would like to apply this to all my items through bulk listings. Step-by-step would be very helpfulThanks

Selling to the US. How is the experience right now?

Its been at least two years sive I have bought or sold anything on ebay. My usual categories are craft related. Can anyone share the current climate? Are there US buyers? How is the shipping with Canada Post? Are there tarriff issues? Not a business,...

Be Alert "Mail Forwarding" Scam from a Buyer

I was scammed by a buyer who used USPS "Mail Forwarding Service" that provides to movers to redirect the parcel to incorrect new address from Atlanta to California. And the parcel was stuck due to insufficient address to gave the buyer time to open a...

Should I ask the seller for a refund? Or what?

Hi everyone,Last month, I purchased an item from a seller outside of Canada. Since it was shipped, I had been tracking it. One day, the tracker said it was delivered. So I checked my mailbox right away and it was not in there. Then, I walked around m...

Resolved! How much tax do I have to pay Canada Revenue Agency?

Hi everyone,I sell my personal things on ebay as a hobbyist. Last week, ebay told me that it had submitted a 2024 digital sales report to CRA because I sold more than $2800 last year. My annual sales summary is shown below.Total number of transaction...

How can I speak to a eBay agent?

Money was taken from my account for a purchase I ordered but I still haven't received a email confirmation

Expedited Lite the same as Expedited Parcel

As many others have pointed out, something has happened to Expedited Lite. The rates are now identical to Expedited Parcel. eBay has been notified and seems unable to provide any information. Has Canada Post abandoned Expedited Lite in all but name? ...

Excluding Countries in Shipping Policies

I list on eBay.ca and I only ship within Canada, so in my Business Policies I have excluded all 217 available countries so that my listing simply says “Ships to Canada”. The problem I have having is that my listing says I ship to Alaska, Hawaii and C...

Domestic shipping and International Hub question

A few years ago, I was dinged by Nike/Ebay telling me I could not sell Nike products internationally. So I listed them only in Canada as I was told to do. Now that I am enrolled in the Int Shipping Hub once again, my Nike items are not compliant. I d...

EIS Excluded Items to USA

A US buyer wanted to purchase a plastic spoon but it seems like US has been excluded from the EIS program for this item. I then check my other listings and also found that US has also been excluded from EIS for some other random items that shouldn't ...

Buyer message: Returns ?

I received this message from a possible buyer: "Hi, Do you accept returns. It says you do within 30 days (referring to the Ebay In'tl Ship), but when you click into the item description it says you do not." I have never accepted a return, which is wh...

Item not shipped, trying to get full refund

Hello everybody, I bought an item on Ebay in August. We were supposed to receive it between the Nov 10th and Nov24th. No news so i decided to contact the seller to have an idea of when they'll ship the item before before Nov 10th. No news from the se...

To sell coins on eBay I want to use eBay standard envelope. How do make that available?

I want to use eBay standard envelope for coins. I don't see that option in shipping.

Is there really no way to change the reason for a return?

I recently purchased an item that did not match the photograph in the listing. When initiating a return, I selected "ordered wrong item" when I should have selected a different option. I want to change the reason for my return. When I contacted eBay ...

international invoices

I have to send an international invoice to an italian buyer and it's not working. I got the message that : invoices can't be sent for Ebay international shipping orders. I tried to speak with the Ebay staf and incredible they are not able to give me ...

Ebay International Shipping

When using Ebay International Shipping, after you have shipped the item, can you adjust the pricing for a buyer later if they complain about something or do they have to contact Ebay shipping for that ? I noticed you can cancel an order, but I wouldn...

Can I talk to a live agent on eBay

I have tried to speak to an agent at eBay as I have an issue that cannot be solved with the automatic replies. Cannot find a single phone number after one hour search. Does anyone have a phone number for Customer Support ? Thanks in advanceAngel Diez...

If Country of Origin Is Omitted From Listing Does USA Still See The Item?

Good day, I'm seeing different responses to the question above, so I'm uncertain about which one is accurate. I have a few items that are manufactured in India, the high tariffs of 50% is detering me from shipping them to the United States. I would l...

Resolved! eBay charged me more than I received during a refund, why is this the case?

I recently had an issue with an order that I had to refund. Will not go into details besides: I never shipped the itemI cancelled the order as the seller and refunded the buyer Prior to this ordeal, eBay paid out directly to my bank account. I was gi...

Resolved! Transaction Fees

Is it just me or the transaction fee's are quite high? Some one from the same country bought an item from me and the total was like 110 for him, but the transaction fee for me was 17.85$ Does'nt that seem like alot? (16%)

Digital Sales report for 2024 sent to CRA - Do I have to do anything about this.

I already filed my taxes for 2024, Do I have to do anything with this report?

eBay refunded the buyer, when the buyer committed fraud. What do I do now?

Long story short, I sell an item on eBay that allows older cluster units to be upgraded to newer cluster (with a custom made wiring harness). The buyer recieved the item and claimed it was damaged during shipping (clearly stepped on, even though deli...

Resolved! My phone number can't get verified, why?

I have filled out all info about myself. Trying to sell items but my phone number with Bell needs to get verified.I do not get a text code and upon checking with Bell, there is nothing wrong with my number here in Toronto. Any help would be appreciat...

Why does ebay.ca not have Multiple Listing From Photos features like ebay.com?

I just found out that .com has this feature where you can upload all your photos at once and it will split the listing up so you can upload 100s of items at once for photos. While .ca you have to go through bulk listing and uploading 1 at a time. HEL...